Welcome to the Updox Patient Portal
Oaklawn Psychiatric Center offers you the opportunity to join Updox a web-based Patient Portal that allows you to see certain elements of your medical record in electronic form after you have visited your provider.
When you connect to the portal, you are NOT connecting to the Oaklawn computer system, but to a secure website hosted elsewhere. Only the limited information you see is stored on Updox. Your actual records are still maintained by Oaklawn and remain secure within the Oaklawn Electronic Health Records (EHR) system.
There is no obligation to use Updox. Your nurse still remains available by phone. Whether or not you decide to register for a Updox account does not affect your treatment. Oaklawn will use your client portal primarily to provide you with clinical summaries of your office visits (including next scheduled appointment), transitions of care documents (upon request), and may occasionally communicate with you via secure (DIRECT) email if you wish.
Important information about Updox
Once information is released into Updox, it ceases to become electronic Personal Health Information (ePHI) secured under HIPAA Privacy and Security Rules by Oaklawn or its agents. Instead, it becomes part of a client’s Personal Health Record (PHR), the security and control of which is the responsibility of the client and Updox, as governed by the Federal Trade Commission. You, the client, control where your information is released, and as you agree to under the standard procedures outlined in your user agreement with Updox.
Oaklawn suggests you take the following measures to secure your Personal Health Record stored in Updox
- Use a secure password with 8 (eight) characters, with at least one upper case and one lower case letter, one symbol, and one number;
- Do not share your Updox password with anyone to whom you do not wish to provide access to your Updox portal;
- Be aware that if you are a minor, you may have a right to privacy of specific information that includes but may not be limited to Assessment and Treatment for Substance Abuse, communicable disease, etc. If you are a parent or guardian of a minor, please know that Oaklawn will take measures to ensure privacy to your child when assisting with creating his/her Updox account.
Your Oaklawn Health Care Providers
Or, you can also visit any Oaklawn office and request access to the Patient Portal.
Frequently asked questions
What if I forget my password?
Go to the Updox site and click on, “Forgot Username” or “Forgot my password.”
Can I view or send messages using the Patient Portal?
Yes, you can send email to Oaklawn to request Clinical Summaries and you can view Oaklawn Clinical Summaries that we send to you. To send a message to Oaklawn, click on the “Messages” menu item, and then click on the “Send Message” button. Select “Staff Records” in the drop-down list. Your nurse still remains available by phone for emergency communication and is happy to take your call.
Can I request an appointment or request a prescription refill using the Patient Portal?
No. We are not able to schedule appointments or accept refill requests via the Patient Portal at this this time.
What should I do if I notice a discrepancy or see information that is not up-to-date on my record?
If you see a discrepancy or have new information for us, please call your provider’s office.
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