Access to Oaklawn Mental Health and Addiction Services

Talk to a therapist about your mental health needs same-day, on a walk-in basis. We speak English and Spanish and have access to interpreters for all languages.

South Bend

415 E. Madison St. (Map)
Monday – 8 a.m.-2 p.m.
Tuesday – 8 a.m.-2 p.m.
Wednesday – 12-6 p.m.
Thursday – 10 a.m.-4 p.m.
Friday – 8 a.m.-2 p.m.

Elkhart

2600 Oakland Ave. (Map)
Monday – 8 a.m.-2 p.m.
Tuesday – 8 a.m.-2 p.m.
Wednesday – 12-6 p.m.
Thursday – 10 a.m.-4 p.m.
Friday – 8 a.m.-2 p.m.

Goshen

330 Lakeview Drive (Map)
Monday – 8 a.m.-2 p.m.
Tuesday – 8 a.m.-2 p.m.
Wednesday – 12-6 p.m.
Thursday – 10 a.m.-4 p.m.
Friday – 8 a.m.-2 p.m.

About Open Access

  • Start treatment when you’re ready – no need to make an appointment or call ahead.
  • Your first visit includes paperwork, talking to a therapist and creating a plan for future treatment.
  • Set aside some time and make yourself comfortable. It takes about 2-4 hours, so feel free to bring snacks, a book to read or something to do, especially for children.

Group First

Most clients will be referred to group therapy first. This way, you get:

  • fast access to support from a therapist
  • tools you can start using immediately to better your mental health
  • connected to a community of people who understand what you’re going through
  • referrals to other Oaklawn services, such as medication or case management

There are a wide variety of groups that focus on education, practical tools to improve your health and opportunities to share about yourself as you feel comfortable. Some clients may attend group only a few times before starting one-on-one therapy and others may continue with group.

Watch our video explaining why we believe in group therapy.

Attendees in a group therapy session

Frequently Asked Questions

We encourage you to read our Frequent Asked Questions below for more details.

  • Insurance card
  • Valid Photo ID such as a driver’s license or state ID
  • Social Security Number of the person beginning services
  • Proof of income, such a recent pay stub, so that, if you qualify, we can make a plan for payment of services with our sliding scale fee

*If client is under 18, their legal guardian must accompany them to the clinic. A step-parent is not a legal guardian unless they have legally adopted the child.

If you don’t have something listed here, but are in need of mental health and/or addiction treatment, you can still come to one of our Open Access clinics and our staff can assist you.

  • A visit to our Open Access clinic is the first step to starting treatment at Oaklawn. We’ll ask a few questions to make sure Oaklawn is the right fit for your needs.
  • Next, you’ll complete new client paperwork and questionnaires to gauge your mental health and/or substance use status.
  • Afterwards, you’ll meet with a therapist who will ask questions to understand your unique situation and come up with a plan for treatment. That plan could include group, individual or family therapy, care facilitation or skills training, psychiatric services or a combination.
  • The therapist you meet with may be able to schedule your next appointment before you leave. If not, we’ll follow up within 7-14 days.

Group therapy is just as effective as – and sometimes more effective than – individual treatment. Groups use the same evidence-based practices used in individual therapy to target common mental health diagnoses, with the added benefit of having support from others dealing with similar issues. Members in a group encourage each other, provide a sounding board and offer new perspectives. Many participants discover that group is a safe space to share their hurts, stories and victories on their journey to recovery.

Most clients will begin treatment at Oaklawn in group therapy. Some will use group therapy for just a few sessions to prepare for deeper work in individual therapy, and some may continue in group as their primary mode of treatment.

Watch our video about Oaklawn’s Group First model of treament.

Your ability to pay does not affect your ability to receive services at Oaklawn. No one will be turned away due to inability to pay! Oaklawn may even be able to help you apply for a variety of types of coverage, if eligible. We also offer a Sliding Fee Schedule based on family size and income.

Oaklawn does not discriminate in the provision of services to an individual because the individual is unable to pay; because payment for those services would be made under Medicare, Medicaid, or the Children’s Health Insurance Program (CHIP); or based upon the individual’s race, color, sex, national origin, disability, religion, age, sexual orientation, or gender identity.

We recommend setting aside 2-4 hours for this first visit. You’ll complete paperwork, meet with an Access specialist to get set up in our system and meet one-on-one with a therapist who will complete a full assessment of your situation. You are welcome to bring snacks and/or something to do, especially for children.

We offer 24/7 crisis support. Call us at 574-533-1234, option 1, or visit one of our walk-in crisis centers. Click for information about locations and hours.

If you believe there is immediate danger of harm to life or property, call 911 or go to your local emergency room if it is safe to do so.

Yes! Many of our providers are bilingual, and we have access to translators at all posted times.

You’ll meet with an Access Center specialist who will help complete your new client paperwork. If you’d like to review these forms in advance, they are linked below. You do not need to complete these before you come. We will enter much of this directly into our electronic health record while you’re here!

Here is a current list of services and fees. However, the amount you pay will depend on your insurance and co-pays. You may also be eligible for our Sliding Fee Schedule based on family size and income or other programs. Our staff can help you determine your cost.

No, pets and emotional support animals are not allowed on Oaklawn campuses. Service animals who are trained to perform a specific service for a person with a disability are welcome.

You do not need to call ahead; however, if you have questions or want more information before you come in, you are welcome to call 574-533-1234 and ask for the Access Center.

  • If the person/agency referring you gave you paperwork, please bring it with you.
  • If they sent a referral directly to us, we will be able to search for it when you arrive.

Not for your first appointment. At Oaklawn, we know a multi-dimensional approach to treatment is the best path to success. That’s why your first appointment is a personal initial assessment with a therapist, who will help determine what services will be most helpful. That may include seeing a psychiatrist, but will also likely include other services such as skills training, care facilitation or therapy. Each client is encouraged to give input and to actively participate in the direction of their treatment.

If you (or your child) are experiencing a mental health problem or concern, we recommend you see your primary care physician to rule out any physical health issues. Your physician may order some routine tests, such as lab work, and depending on your concern, may prescribe medication.

If you are employed, we encourage you to contact your employer’s HR office and ask if your company has an employee assistance program. Many employers offer programs that provide mental health services, such as a limited number of free counseling sessions, to any member of an employee’s immediate family.

If you have insurance, we also encourage you to contact your insurance company and ask about your mental health treatment benefits and providers in your network. Your insurance company can provide a list of treatment providers who participate with your plan and you can then contact them directly.

Continue to develop your network of support, such as friends, family, church or other community organizations.

Make sure you’re getting enough sleep, eating healthfully and exercising. If you’re having trouble eating or sleeping, these are also areas where your primary care physician could be of help.

Unless your loved one is a danger to themselves or others, they cannot legally be compelled to receive services. We understand how frustrating this can be for friends and family members. Contacting your local NAMI chapter (National Alliance on Mental Illness) is often a good resource for friends and family to learn more information about their loved one’s mental illness, as well as maintaining your own mental health and your relationship with them.

Share information about our Open Access clinic with the person you are referring. If you send us information about your referral, we will save it until they come in for services.

Request brochures with our Open Access information to share with your patients/clients.

Visit the Indiana Suicide Prevention website for more information

Language Assistance

English: If you need language services, they are available to you for free. Contact Open Access or your Provider.

Español (Spanish): Si necesita servicios lingüísticos, los tiene disponibles de forma gratuita. Contacte con Open Access o con su proveedor.

Tiếng Việt (Vietnamese): Nếu bạn cần dịch vụ ngôn ngữ, chúng tôi cung cấp miễn phí cho bạn. Hãy liên hệ với Open Access hoặc Nhà cung cấp của bạn.

繁體中文 (Chinese): 如果您需要语言服务，我们可以免费为您提供。请联系 Open Access 或您的提供商。

Deutsch (German): Wenn Sie Sprachdienstleistungen benötigen, stehen Ihnen diese kostenlos zur Verfügung. Wenden Sie sich an Open Access oder Ihren Anbieter.

မြန်မာ (Burmese): ဘာသာစကား ဝန်ဆောင်မှုများ လိုအပ်ပါက ၎င်းတို့ကို သင့်ထံ အခမဲ့ ရရှိနိုင်ပါသည်။ Open Access သို့မဟုတ် သင့်ဝန်ဆောင်မှုပေးသူကို ဆက်သွယ်ပါ။

عربي (Arabic): إذا كنت بحاجة إلى خدمات لغوية، فهي متاحة لك مجانًا. تواصل مع خدمة الوصول المفتوح أو مع موفر الخدمة لديك.

한국어 (Korean): 언어 서비스가 필요하면 무료로 이용할 수 있습니다. Open Access 또는 제공자에게 문의하세요.

Français (French): Si vous avez besoin de services linguistiques, ils sont disponibles gratuitement. Contactez Open Access ou votre fournisseur.

日本語 (Japanese): 言語サービスが必要な場合は、無料でご利用いただけます。Open Access またはプロバイダーにお問い合わせください。

Tagalog (Tagalog): Kung kailangan mo ng mga serbisyo sa wika, magagamit mo ang mga ito nang libre. Makipag-ugnayan sa Open Access o sa iyong Provider.

РУССКИЙ (Russian): ВНИМАНИЕ: Если вам нужны языковые услуги, они доступны вам бесплатно. Свяжитесь с Open Access или вашим провайдером.

ਪੰਜਾਬੀ (Punjabi): ਜੇਕਰ ਤੁਹਾਨੂੰ ਭਾਸ਼ਾ ਸੇਵਾਵਾਂ ਦੀ ਲੋੜ ਹੈ, ਤਾਂ ਉਹ ਤੁਹਾਡੇ ਲਈ ਮੁਫ਼ਤ ਉਪਲਬਧ ਹਨ। ਓਪਨ ਐਕਸੈਸ ਜਾਂ ਆਪਣੇ ਪ੍ਰਦਾਤਾ ਨਾਲ ਸੰਪਰਕ ਕਰੋ।

हिंदी (Hindi): यदि आपको भाषा सेवाओं की आवश्यकता है, तो वे आपके लिए निःशुल्क उपलब्ध हैं। ओपन एक्सेस या अपने प्रदाता से संपर्क करें।

українська мова (Ukrainian): Якщо вам потрібні мовні послуги, вони доступні для вас безкоштовно. Зверніться до Open Access або до свого постачальника.