Family Peer Support, Youth Mobile Response, South Bend

How has your career grown since you started?

Since beginning my role at Oaklawn, I have experienced significant professional growth in crisis response, communication and collaboration. I have developed increased confidence in managing high-acuity situations, utilizing de-escalation techniques and maintaining appropriate professional boundaries while providing trauma-informed support to individuals and families.

During my time at Oaklawn, I earned certifications as a Peer Support Professional, Certified Crisis Peer, and Mental Health First Aid First Responder, which strengthened my clinical awareness and ethical practice. I have also improved my documentation and interdisciplinary communication, ensuring clear coordination with clinical teams and external partners.

Overall, I have grown into a reliable and effective crisis professional who balances empathy with accountability and remains committed to continued learning and quality care.

What do you look forward to each day at work?

I look forward to supporting individuals and families during critical moments and helping them feel heard, safe and empowered. I value the opportunity to collaborate with treatment teams and contribute to meaningful, trauma-informed care. Each day offers a chance to make a positive impact while continuing to grow professionally.

What’s a memorable or rewarding experience you’ve had on the job?

One of the most rewarding experiences in my role has been supporting individuals and families during moments of crisis and later seeing increased stability and engagement in services. These experiences have given me valuable perspective on the resilience of the people we serve and reinforced the importance of meeting people where they are. Knowing that my presence helped de-escalate a situation and connect a family to care has been especially meaningful.

What makes Oaklawn unique compared to other workplaces?

Oaklawn is genuinely committed to providing hope; compassionate, trauma-informed care and strong collaboration across teams. I feel that lived experience is valued alongside clinical expertise, which creates a supportive environment where staff are respected and empowered. This culture allows employees to grow professionally while making meaningful, person-centered impacts every day.

What are some ways you feel supported at Oaklawn?

I feel supported at Oaklawn through strong teamwork, open communication and guidance from supervisors and clinical staff. I am encouraged to ask questions, debrief after challenging situations and continue developing my skills. This support helps me feel confident, valued and effective in my role.