COVID-19 Response

As of Thursday, March 26, 2020

1. Oakawn began offering telemed services this week after new allowances from our state and national accrediting agencies. We will continue to see clients face to face when needed. More details for telemed options are available from your provider.

2. Oaklawn has transitioned all group therapy to telemed or individual services. Clients have been contacted regarding this change, and more details are available from each group facilitator.

As of Monday, March 16, 2020

Due to the concerns about COVID-19, Oaklawn has implemented the following precautions, with our main goal to remain open and provide the mental health and substance use care that you and your family need. How we are able to provide this care – in-person, over the phone or through video – may change as the situation changes, but we are working toward every possible solution.

Due to the individualized nature of the four campuses, the best way to find out about your specific group or session is to call your provider for specific information.

Current details

1. We have temporarily suspended visiting hours on our inpatient unit, Cedars, residential programs and group homes.

If you would like to reach your family member or friend in the inpatient unit, please call 574-533-1234, ext. 2500. We welcome your call! If you would like to reach the residential program, please call 574-533-1234.

2. If you are experiencing any of the following symptoms, please call your provider before you arrive for your appointment. Modifications can be made to your appointment to ensure you still receive the care you need. A plan of care will be developed and put into place to meet your needs.

    • Fever
    • Shortness of breath
    • Cough
    • Flu-like symptoms
    • And ask the following questions:
      • Have you been out of the country in the last two weeks?
      • Have you been diagnosed with COVID 19?
      • Have you been around anyone who has been sick?

3. Inpatient Admissions, we will still accept inpatient admissions to ensure proper psychiatric care is available. We will screen the following individuals for

    • Fever
    • Shortness of breath
    • Cough
    • Flu-like symptoms
    • And ask the following questions:
      • Have you been out of the country in the last two weeks?
      • Have you been diagnosed with COVID 19?
      • Have you been around anyone who has been sick?

If you answer “yes” to the above questions, we will develop a plan of care that ensures you are able to receive psychiatric care, while also maintaining the safety of other clients in our inpatient unit.

4. The Genoa Pharmacies at each location are planning to remain open. In addition, Oaklawn and Genoa are communicating and working together to limit exposure while also ensuring clients have access to medication.

5. If you need someone to talk to:

    • Our Access Center is available in Goshen, Elkhart and South Bend to answer your questions regarding first-time appointments and risk-assessments. Please call us at 574-533-1234.

6. Waiting rooms and group rooms are being modified to offer 6ft of space.

7. Our housekeeping departments are continuously cleaning throughout the day to ensure a safer environment,

8. Questions?  Each individual and family has a different situation and concern, to help ease the stress and anxiety, call us to come up with a plan to prepare.

March 23, 2020, 4:00 pm

A letter to our community:

The health and well-being of our clients, residents and staff are our guiding principles. Amid the global challenges presented by the novel coronavirus, Oaklawn’s emergency management team and executive leaders have worked together to follow the guidelines of local, state and national health agencies while continuing to provide essential mental health and addiction treatment services to our community.

These steps have included:

  • Screening clients for symptoms of illness or known contact with someone with Covid-19 during pre-appointment reminder calls.
  • Posting signs at our entrances instructing anyone with symptoms to call their primary health provider before entering our buildings.
  • Rescheduling clients with symptoms or who are being tested for Covid-19 or who have family members with symptoms or who are being tested for Covid-19.
  • Suspending visitation at our inpatient hospital in Goshen and residential youth facility in Mishawaka since March 16.
  • Suspending all community passes and off-campus outings for youth at our residential facility.
  • Observing additional screening measures for new admissions to our 24-hour programs.
  • Increasing housekeeping services in high-touch areas and adding sanitization stations available to all employees throughout our buildings.
  • Limiting gatherings and in-person meetings through video and phone conference.
  • Limiting group therapy sessions to 10 people or fewer, moving groups to larger facilities to accommodate greater social distancing, temporarily suspending some groups and transitioning some groups to individual therapy appointments.
  • Rearranging waiting room furniture to allow for greater social distancing.
  • Instructing staff to monitor themselves for symptoms and stay home if they are sick. It is our standard practice for a certified medical assistant or RN to monitor hospital patients and youth at our residential facility daily.
  • Cancelling or postponing all community and staff gatherings through May 5.
  • Planning to roll out telemedicine services newly approved by the state/federal government to clients to further mitigate the risk of transmission.

These represent some, but not all, of the steps Oaklawn has taken in response to Covid-19. Our leaders meet daily to review new guidelines, assess our community’s current situation and plan next steps. We will continue to adapt our response as the situation evolves.

We highly prioritize the safety of our clients and staff and are committed to not only protecting them during this pandemic, but continuing the care they rely on through our 24-hour programs, psychiatric clinics, mental health and addiction treatment services, access to Genoa pharmacies and primary care providers located within our buildings and more.

Oaklawn has long believed that we are all on a journey toward health and wholeness – one we travel individually and collectively. We see that now more than ever, and we will continue to join our community in this extraordinary journey.

Sincerely, Oaklawn Leadership

 

Respuesta de COVID-19

A partir del Jueves 26 de Marzo:

1. Oakawn comenzó a ofrecer servicios telemed (citas por teléfono) esta semana después de nuevas asignaciones de nuestras agencias de acreditación estatales y nacionales. Continuaremos viendo a los clientes cara a cara cuando sea necesario. Para más detalles de telemed hable con su proveedor.

2. Oaklawn ha transferido toda la terapia grupal a servicios de telemed (citas por teléfono)  o individuales. Se ha contactado a los clientes con respecto a este cambio, y cada facilitador del grupo tiene más detalles disponibles.

A partir del Lunes 16 de Marzo de 2020

Debido a las preocupaciones sobre COVID-19, Oaklawn ha implementado las siguientes precauciones, con nuestro objetivo principal de permanecer abiertos y brindar la atención de salud mental y uso de sustancias que usted y su familia necesitan. La forma en que podemos brindar esta atención, en persona, por teléfono o por video, puede cambiar a medida que cambia la situación, pero estamos trabajando para encontrar todas las soluciones posibles.

Debido a la naturaleza los cuatro Oaklawns/campus, la mejor manera de conocer su grupo o sesión específica es llamar a su proveedor para obtener información específica.

Detalles actuales

1. Hemos suspendido temporalmente las horas de visita en nuestra unidad de pacientes hospitalizados, Cedars, programas residenciales y hogares grupales.

Si desea comunicarse con su familiar o amigo en la unidad de pacientes hospitalizados, llame al 574-533-1234, ext. 2500. Damos la bienvenida a su llamada! Si desea comunicarse con el programa residencial, llame al 574-533-1234

2. Si experimenta alguno de los siguientes síntomas, llame a su proveedor antes de llegar a su cita. Se pueden hacer modificaciones a su cita para asegurar que aún reciba la atención que necesita. Se desarrollará un plan de atención y se implementará para satisfacer sus necesidades.

    • Fiebre
    • Falta de aliento
    • Tos
    • Síntomas parecidos a la gripe
    • Hazte las siguientes preguntas:
      • ¿Has estado fuera del país en las últimas dos semanas?
      • ¿Le han diagnosticado COVID 19?
      • ¿Has estado cerca de alguien que ha estado enfermo?

3. Admisiones de pacientes hospitalizados, aún aceptaremos admisiones de pacientes hospitalizados para garantizar que haya disponible la atención psiquiátrica adecuada. Examinaremos a las siguientes personas para detectar síntomas.

    • Fiebre
    • Falta de aliento
    • Tos
    • Síntomas parecidos a la gripe
    • Hazte las siguientes preguntas:
      • ¿Has estado fuera del país en las últimas dos semanas?
      • ¿Le han diagnosticado COVID 19?
      • ¿Has estado cerca de alguien que ha estado enfermo?

Si responde “sí” a las preguntas anteriores, desarrollaremos un plan de atención que garantice que pueda recibir atención psiquiátrica, al mismo tiempo mantenemos la seguridad de otros clientes en nuestra unidad de pacientes hospitalizados.

4. Las farmacias de Genoa en cada lugar planean permanecer abiertas. Además, Oaklawn y Genoa se comunican y trabajan juntos para limitar la exposición y al mismo tiempo garantizar que los clientes tengan acceso a medicamentos.

5. Si necesita alguien con quien hablar:

Nuestro Centro de acceso está disponible en Goshen, Elkhart y South Bend para responder sus preguntas sobre citas por primera vez y evaluaciones de riesgos. Por favor llámenos al 574-533-1234.

6. Las salas de espera y las salas de grupo se están modificandas para ofrecer 6 pies de espacio.

7. Nuestros departamentos de limpieza están continuamente limpiando durante todo el día para garantizar un ambiente más seguro.

8. Preguntas? Cada individuo y familia tiene una situación y preocupación diferentes, para ayudar a aliviar el estrés y la ansiedad, llámenos para elaborar un plan para prepararnos.

¡Gracias!

 

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